Effective Date: October 6, 2025
Overview
These Terms and Conditions, together with any policies they reference, control your access to and use of wilmingtonnctreeservice.com and any related website that links to these Terms (the "Website"). Please review them carefully, as they affect your legal rights.
If you use the Website, you accept these Terms. If you do not agree, do not access or use the Website. We may update these Terms or limit access at any time, with or without prior notice. Your continued use means you accept the revised Terms. The Website is intended for users in the United States and its territories. You confirm that you are of legal age and meet these requirements.
Our Privacy Policy describes how we collect and use personal information and is part of these Terms. By using the Website, you acknowledge that you have read and agree to the Privacy Policy.
These Terms contain a binding arbitration agreement and a class action waiver (see Section 20: Dispute Resolution).
1. The Website and What We Do
The Website is a technology platform that helps homeowners and consumers send service requests to independent providers offering home improvement, maintenance, repair, renovation, and related services ("Third-Party Providers").
We do not:
- Deliver professional or home improvement services.
- Evaluate the quality, licensing, or legality of Third-Party Providers.
- Confirm compliance with laws, regulations, or licensing rules.
- Endorse or employ Third-Party Providers.
Using the Website gives you:
- Access to tools that connect you with Third-Party Providers.
- If you are a provider, access to potential customers.
All use is at your own risk.
2. Form Submission and Contact Consent
When you submit a form, you consent to our use of your information as described in the Privacy Policy. You also expressly agree that we and Third-Party Providers may contact you by:
- Phone (including autodialed or prerecorded calls)
- Text message
- Postal mail
Message and data rates may apply. Consent is not required to make a purchase. You may opt out by following the instructions provided.
You agree that:
- The information you provide is accurate.
- We may monitor or record calls.
3. Eligibility and Authority
You may use the Website only if you can form a binding contract and meet all of these conditions:
- You are at least 18 years old.
- You are located in the United States or its territories.
- You are not restricted from using the Website by applicable law.
If you accept these Terms on behalf of a business, you confirm that you have the authority to bind that business.
4. License
We give you a limited, non-exclusive, non-transferable, revocable license to access and use the Website on your personal devices. All rights not expressly granted remain reserved.
5. Restrictions on Use
You may not:
- Use the Website to compete, harass, or break the law.
- Scrape, hack, or overload the Website.
- Gather user information for unsolicited outreach.
- Make false statements.
- Copy, monitor, frame, or alter content without permission.
- Reverse engineer or remove security protections.
We may suspend or end access without warning.
6. User Content and Feedback
You may submit content such as feedback, messages, or reviews. You keep ownership of that content, but you grant us a worldwide, perpetual, royalty-free license to use, reproduce, distribute, and display it.
You represent that:
- You own the content or have the necessary rights to share it.
- It does not violate any law or infringe another party’s rights.
We may use feedback freely and without any obligation to you.
7. Links and Third-Party Sites
Any links to Third-Party Providers or other websites are provided only for convenience. We are not responsible for their content, policies, or practices. Your use of those sites is governed by their own terms.
8. No Endorsement or Contracting
We do not endorse, verify, or guarantee any provider. Any quotes displayed are for informational purposes only and are not binding. Any agreement you enter into is strictly between you and the provider.
9. Premier Partners and Communications
By submitting your information, you authorize partner companies to reach you using automated technology, including phone or email. Consent is not necessary to buy services. See Section 2 for details on opting out.
10. Disputes with Third Parties and Release
Any dispute with a Third-Party Provider is solely between you and that provider. You release us from claims connected to those disputes.
California residents waive Civil Code §1542; similar waivers apply in other jurisdictions where allowed.
11. Intentional False Information
Submitting false contact or address information may create legal liability. You agree to indemnify us and any affected providers for resulting losses and damages.
12. Proprietary Rights
All content on the Website, including trademarks and copyrights, belongs to us or our licensors. No ownership rights are transferred to you.
13. Reliance on Information
Information on the Website may be outdated, incomplete, or inaccurate. We do not promise that it is complete or correct.
14. Termination and Changes
We may change, suspend, or discontinue the Website or your access to it at any time. Some provisions survive termination, including disclaimers and arbitration terms.
15. Disclaimers
The Website is provided "as is" and "as available."
We disclaim all warranties, including:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
You use the Website at your own risk.
16. Limitation of Liability
To the fullest extent allowed by law:
- We are not responsible for indirect, incidental, or consequential damages.
- Our total liability is capped at $100 or the amount you paid us.
Some jurisdictions may not allow these limitations.
17. Indemnification
You agree to defend, indemnify, and hold us harmless from claims arising out of your:
- Breach of these Terms
- Content submissions
- Interactions with providers
18. DMCA and Infringement Notices
Send infringement claims to:
DMCA Agent
4023 Kennett Pike #50129
Wilmington, DE 19807
Include:
- A description of the work and where it appears
- Your contact details
- A statement that you are authorized to make the claim
False claims may lead to liability.
19. Electronic Communications
You agree to receive communications electronically through email or Website postings. These communications satisfy any legal requirement for written notice.
20. Dispute Resolution and Arbitration
Disputes are subject to binding arbitration under the Federal Arbitration Act, administered by the American Arbitration Association (AAA).
- Location: Boston, Massachusetts
- Claims ≤ $10,000 may be resolved by written submission.
- No class actions or jury trials allowed.
- The arbitrator’s decision is final and binding.
21. Choice of Law and Venue
Delaware law governs these Terms.
Any dispute that cannot be arbitrated must be brought in state or federal courts in Delaware.
22. International Use
The Website is operated from the U.S. If you access it from outside the country, you do so at your own risk.
23. Force Majeure
We are not liable for delays caused by events beyond our control, such as natural disasters, war, or power outages.
24. California Notice
Consumers may contact the California Department of Consumer Affairs at:
400 R Street, Sacramento, CA 95814
Phone: (800) 952-5210
25. Statute of Limitations
Claims related to the Website must be filed within one year unless a longer period is required by law.
26. Severability, Waiver, and Entire Agreement
If any provision is found invalid, the rest of the Terms remains in effect.
Headings are included for convenience only.
These Terms and the Privacy Policy make up the full agreement between you and us.
27. Miscellaneous
Using the Website does not create a joint venture, partnership, or employment relationship.
Third parties have no rights under these Terms.
28. Contact
If you have questions, contact us at the address above.
All rights reserved.
